Description : Customer Relationship Officer. Company : Arab Bank. Location : القاهرة

Job description

• Identify customer needs and fulfilling it with proper bank’s products or services.
• Handle customers requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.
• Promote & sell bank products/services to achieve the yearly set targets .
• Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS)
• Ensure that brochures are up to date and in place
• Carry/handle efficiently custody items , keys as per custodian matrix and relevant P&P
• Adhere to Branch Operating Model .
• Carry out any task requested by BM.

Job Requirements

• Bachelor degree in business administration or finance.
• Fluent English.
• Minimum 1 to 3 years of experience in banking or finance.
• Full awareness of bank’s products, services, rules & regulations.
• Strong orientation for sales and services.